Glenn Tilton.com

Here’s a math problem. We promise no calculator is required. If you are operating 100 flights, and each one requires 10 crewmembers on board, how many crewmembers need to be scheduled in total?

If you said, “1,000 crewmembers,” you get an “A,” anywhere except the management suite at United. The Tilton regime’s “planning for failure” routine means scheduling less than 1,000 people for these 1,000 slots, and hoping this reduced staff will volunteer to somehow pick up enough slack to fly the entire schedule. If they can’t, well, your flight just got cancelled. But the good news is that the airline just saved a pile of money, and everyone will get where they’re going sooner or later anyway.

 We know you hate it, and we do too. Tell Glenn Tilton you won’t stand for it again. And if you see it happen, tell us, and we’ll tell everyone.