United's Operational Performance Slammed in new DOT Report
The Air Travel Consumer Report is a monthly product of the Department of Transportation’s Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Here are some rankings for United in the June, 2008 report:
On-Time Arrivals: Second-to-last place, with 27.2%, or more than 1 out of 4 flights delayed by DOT standards.
Complaints: United was the worst of all airlines studied in consumer complaints. Last Place.
Baggage Mishandling: United ranked 9th out of 19 places for baggage mishandling.
These failures cannot be blamed on external factors. They are the simple result of mismanagement by Glenn Tilton and his senior staff, who are more interested in their own payouts than the airline entrusted to their care.
Please click here for the full report. (PDF Large File: requires Adobe Reader)
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