United Internal Employee Attitudes Survey Yields Worst Ever Results
Only 38% of United employees are proud to work for the airline, and only 30% are satisfied working at United. These disturbing results, which cut across all employee groups and work areas, are the lowlights of a recent internal employee survey.
Some other results of interest:
41% - My direct supervisor(s) provides me with timely and helpful feedback.
40% - I have access to the resources (e.g., materials, equipment, technology, etc.) I need to do my job effectively.
35% - I receive the information and communication I need to do my job effectively.
Management is simply oblivious to the disastrous consequences of these kinds of results. Given years of total neglect of operational and strategic improvements in order to bolster short term financial results (and the value of senior management stock options), it’s hardly surprising that most United employees feel disconnected from their company.
We believe United should engage and empower employee groups meaningfully. Without that dynamic, our passengers and financial results will continue to suffer.
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United cutbacks could affect customer service
How hard will cutbacks at United Airlines impact passengers? Some former United employees say the actions will compromise customer service.
In recent months, six airlines have filed for bankruptcy; four of them have stopped flying all together. The problems in the airline industry are certainly not unique to United. But two recently laid-off United workers are offering some insight into the airline. They made a base salary of $9.61 an hour and their jobs were anything but secure.
“This was my dream job. I love planes and always wanted to work at the airport. I got it, but as soon as I got it, it got taken away,” said David Sebastian, laid-off United employee.
David Sebastian and Sylvia Mendez are two faces of United’s latest financial turbulence. They were part of a class of 30 new customer service representatives United advertised for — and hired — in January. The airline trained them at O’Hare for seven weeks. Then let them go last week.
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